You are at : Customer Service

Chasseur Warranty

Lifetime limited warranty
Only applicable to the Australian/New Zealand markets

Chasseur® guarantees this quality item to be free from material and manufacturing defects for a limited lifetime from date of purchase, on the proviso the item is used in a normal domestic environment and in accordance with the care and use instructions provided. The limited lifetime warranty covers the item for the lifetime of its original owner, whether it be a gift or self-purchase.

The warranty does not cover damage from commercial use, excessive heat, abrasive or harsh cleaners, carelessness or mistreatment or normal wear and tear (e.g. breakage, scratches, stains, discolouration or other damage to external or internal surfaces which does not impair the functional utility of the cookware).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Chasseur® will, at its discretion, repair or replace at no charge, unsatisfactory products which are returned to Chasseur®

The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods to which the warranty relates.

Claim procedure

In the event of a quality related issue, please call Toll Free 1800 252 624 to discuss or click to make your claim online here.

Products will be returned to the address below at Chasseur's expense:

Chasseur® Australia
Credit & Claims Department
Reply Paid 837
Hornsby NSW 1630
Chasseur® New Zealand
Credit & Claims Department
PO Box 102025
North Shore Mail Centre

To facilitate the speed and accuracy of your return, please also be sure to include a return address, description of the product problem, phone number and any other information pertinent to the product's return.

For more information about Chasseur® products, recipes and instructions, please visit

Bon Appetit